Refund Policy
At Phylae Posters, we want you to be completely happy with your artwork. We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Returns
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need your order confirmation or proof of purchase.
To start a return, please contact us at:
If your return is accepted, we will provide you with return instructions and any necessary information regarding the return process. Items sent back without first requesting a return will not be accepted.
You can always contact us with any return questions at:
Damages and Issues
Please inspect your artwork carefully when it arrives. If your order is defective, damaged during shipping, or you receive the wrong item, please contact us immediately so we can review the issue and provide the best possible solution.
We are committed to ensuring your artwork arrives safely and that you are satisfied with your purchase.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom or personalised products
- Special orders created specifically for a customer
- Gift cards
Due to the nature of printed artwork, returns may not be accepted for items that have been altered, damaged, or improperly handled after delivery.
If you have any questions about whether your item qualifies for a return, please contact us at:
Exchanges
The fastest way to receive a different artwork, size, or style is to return your original order following our return process and place a new order for the item you would like.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days of receiving your order, for any reason and without providing justification.
The artwork must be returned in the same condition in which it was received, unused, and safely packaged. Proof of purchase will also be required.
Refunds
Once we receive and inspect your returned artwork, we will notify you whether your refund has been approved.
If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Thank you for choosing Phylae Posters. We appreciate your support of original artwork and independent artists.